Terms & Conditions

1. General Provisions

1.1. This quotation remains valid for a period of fifteen (15) days from the date of issue. Thereafter, it may be subject to revision.

1.2. The estimated manufacturing lead time is eight (8) to twelve (12) weeks. This timeframe is indicative only and may vary depending on project complexity, material availability, and production commitments. No guarantee is made as to the actual completion or delivery date.

1.3. It is the sole responsibility of the Client to verify and confirm all measurements, specifications, and quantities prior to confirming an order. All dimensions are to be understood as overall measurements, including the frame, unless expressly stated otherwise.

1.4. Any variation to the original scope of works after acceptance of quotation must be requested in writing and is subject to written approval by the Supplier. Approved variations may incur additional charges and revised lead times.

1.5. The Client is responsible for ensuring compliance with local bushfire attack level (BAL) ratings and other regulatory requirements as enforced by their relevant South Australian local council. The Supplier accepts no liability for non-compliance in this regard.

1.6. One (1) complimentary delivery is included for orders under 100 kilograms within the Adelaide Metropolitan Area. Deliveries exceeding this weight, deliveries outside the specified area, or additional/multiple deliveries shall incur further charges payable by the Client.

2. Shop Drawings and Approval

2.1. Prior to the commencement of manufacturing, the Supplier will provide the Client with a shop drawing detailing the dimensions, configuration and specifications of the goods to be manufactured. The Client is solely responsible for reviewing and approving the shop drawing and warrants that all dimensions shown are correct. The Supplier accepts no liability, and will not replace or remedy free of charge, any goods manufactured incorrectly where such error is consistent with the dimensions shown in an approved shop drawing.

2.2. Where the Supplier does not receive a response, positive or negative, to a shop drawing within two (2) business days of it being sent, the job will be paused in the Supplier's production schedule pending further instruction from the Client. No manufacturing will commence, and no completion or delivery date can be guaranteed, until written approval of the shop drawing is received. Any delay arising from the Client's failure to respond will not entitle the Client to a variation of the estimated lead time referred to in clause 1.2.

3. Payment Terms

3.1. An order shall be deemed accepted upon receipt by the Supplier of payment of the applicable deposit set out below.

3.2. For orders with a total contract value under $10,000 (AUD):

• A non-refundable deposit of fifty percent (50%) of the total contract value is payable upon order confirmation; and
• The remaining fifty percent (50%) balance is payable in full upon completion of the goods at the Supplier's premises, prior to delivery or collection, unless alternative arrangements have been expressly agreed in writing.

3.3. For orders with a total contract value of $10,000 (AUD) or more, payment is made in four (4) equal, non-refundable instalments of twenty-five percent (25%) of the total contract value each, payable at the following stages:

• Instalment 1: upon order confirmation;
• Instalment 2: prior to hardware being ordered for the job;
• Instalment 3: prior to glass being ordered for the job;
• Instalment 4: upon completion of the goods at the Supplier's premises, prior to delivery or collection.

3.4. The Client acknowledges and agrees that the Supplier is under no obligation to progress the job to the next stage of production or fulfilment — including, without limitation, ordering materials, commencing manufacture, ordering hardware, ordering glass, or arranging delivery or installation — until the corresponding deposit, instalment, or balance then due has been received in full. Any delay caused by late payment of an amount due under this clause will correspondingly extend the estimated completion timeframe referred to in clause 1.2.

3.5. Installation fees are quoted and invoiced separately and are not included in the quoted price for goods unless explicitly stated.

3.6. Any additional works, modifications, or extras not specified in the original quotation must be paid for in full at the time of request.

3.7. In the event of cancellation by the Client after acceptance, a minimum cancellation fee of ten percent (10%) of the total contract price or $200.00 (AUD), whichever is greater, shall apply. Where works have commenced or materials have been procured, cancellation fees may be increased proportionally to reflect costs incurred.

3.8. Refunds, if any, shall be issued at the sole discretion of the Supplier after deduction of applicable cancellation or production-related charges.

3.9. All prices are exclusive of Goods and Services Tax (GST) unless otherwise stated. GST will be added and itemised on all invoices in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

4. Warranty and Liability

4.1. Storage Requirements: Doors must be stored flat, off the ground, dry, and protected from weather (sunlight, moisture, wind). Windows and frames must be stored upright, plumb, off the ground, dry, and weather-protected.

4.2. Defects: Any alleged defect must be reported in writing within twenty-four (24) hours of collection or delivery, with supporting photographic evidence. No attempt shall be made by the Client to repair or modify any product without written authorisation from the Supplier. Any such action will void the warranty. Timber is a natural product and may exhibit colour variation, grain differences, and other inherent features. These are not considered defects.

4.3. Warranty Conditions: All timber products must be properly sealed (painted, varnished, or otherwise protected) within seven (7) days of collection or delivery, or forty-eight (48) hours of installation, whichever occurs first. Failure to do so will void the warranty.

4.4. Installation: All external doors must be installed in fully covered and weather-protected areas. Direct exposure to rain or harsh weather shall void the warranty.

4.5. Product Care: Products must be maintained in accordance with manufacturer and industry recommendations. The Supplier is not responsible for deterioration caused by neglect, misuse, lack of maintenance, or environmental exposure.

4.6. Limitation of Liability: Nothing in this clause 4 excludes, restricts or modifies any condition, warranty, guarantee, right or remedy conferred on the Client under the Australian Consumer Law, or any other applicable law, that cannot lawfully be excluded, restricted or modified. Subject to the foregoing, and to the extent permitted by law, the Supplier's liability for any claim shall be limited to the cost of replacing or repairing the goods, or the resupply of services or a refund of the amount paid.

5. Risk, Title, and Inspection

5.1. Risk in the goods shall pass to the Client upon delivery or collection, whichever occurs first.

5.2. Title in the goods shall not pass to the Client until payment in full has been received and cleared by the Supplier.

5.3. The Client must inspect all goods upon delivery or installation. Unless written notice of defect is provided within twenty-four (24) hours, the goods shall be deemed accepted.

6. Collection of Goods

6.1. The Client must collect or accept delivery of the goods within fifteen (15) days of being notified of completion, unless otherwise agreed in writing.

6.2. Where goods are not collected or accepted within this period, the Supplier reserves the right to charge the Client reasonable storage fees, and/or dispose of the goods at its absolute discretion, without further notice, and without liability to the Client.

6.3. Any deposit or payment made shall be forfeited in such circumstances, and the Client shall remain liable for any outstanding balance owing at the time of disposal.

7. Site Access and Conditions

7.1. Where installation services are provided, the Client warrants that the site will be safe, accessible, and ready.

7.2. Delays caused by obstructions, unsafe conditions, or site unpreparedness may result in additional charges.

7.3. The Client must ensure the delivery site is clean, clear and free of obstructions that would prevent safe and easy access for the delivery of heavy or bulky items. Where such access cannot be provided at the scheduled delivery time, the delivery attempt will be treated as the complimentary delivery referred to in clause 1.6, and any subsequent delivery will be charged to the Client as an additional delivery under that clause.

7.4. Where an installation takes longer than anticipated due to circumstances not caused by the Supplier, any resulting variation to cost will be communicated to the Client as soon as practicable. If the Client does not accept the variation, the Supplier reserves the right to cancel the installation, and the Client will be charged at the Supplier's standard hourly rate for work already completed.

8. Force Majeure

8.1. The Supplier shall not be liable for any delay or failure to perform obligations under this agreement where such delay or failure is due to causes beyond its reasonable control, including but not limited to acts of God, extreme weather, natural disasters, fire, flood, pandemics, industrial disputes, material shortages, or government restrictions.

9. Photography and Marketing

9.1. Unless the Client advises the Supplier in writing that they do not consent, the Supplier reserves the right to photograph the completed goods and installation at the Client's property for use in the Supplier's portfolio, marketing materials, website and social media channels.

9.2. No other identifying information about the Client will be published without separate consent.

10. Governing Law and Standards

10.1. These Terms and Conditions are governed by the laws of the State of South Australia and the Commonwealth of Australia.

10.2. All goods are designed and manufactured in accordance with applicable Australian Standards and regulatory requirements, including but not limited to:

• AS 2047 – Windows and External Glazed Doors in Buildings
• AS 3959 – Construction of Buildings in Bushfire-Prone Areas
• AS 2688 – Timber Doors
• AS 1288 – Glass in Buildings – Selection and Installation

10.3. The Client is responsible for ensuring compliance with the South Australian Planning and Design Code and any relevant local council regulations, particularly in relation to bushfire compliance, development approval, and installation requirements.