Privacy Policy

1. Who we are: Dovetail Architectural Joinery (ABN 89 847 556 005) is a sole trader business operated by Jhan Guilhem Santos, based in Wingfield, South Australia. This policy applies to the information we collect through dovetailarchitectural.com.au, through our Facebook and Instagram pages and ads, and through direct contact with our workshop.

2. Information we collect: When you enquire, request a quote, or contact us, we may collect your name, email address, phone number, suburb or postcode, and details about your project, including any photos, plans or documents you attach. When you browse our website, we and our service providers may also automatically collect technical information such as your IP address, device and browser type, and pages visited, generally through cookies and similar technologies. If you respond to one of our Facebook or Instagram ads using a lead form, Meta passes the details you enter (such as your name, contact details, suburb and project information) on to us. Meta's handling of that information is covered by Meta's own privacy policy.

3. How we use your information: We use the information you provide to respond to enquiries, prepare quotes, schedule site visits, and deliver custom joinery projects. We use technical and browsing information to understand how people use our website, to improve it, and to run and measure our advertising.

4. Cookies, Google Ads, Meta and Instagram Ads advertising: Our website uses cookies and similar technologies from Google (including Google Ads and Google Analytics) and Meta (including Facebook Ads and Instagram Ads) to measure the performance of our advertising and to show our ads to people who have previously visited our site (remarketing). These providers may collect information about your visit and use it to show you relevant ads on their own platforms — including Facebook and Instagram — and across other websites. You can control or opt out of this kind of advertising through:

• Google Ads Settings, to manage or opt out of personalised Google ads
• Meta Ad Preferences, to manage or opt out of personalised Facebook and Instagram ads
• Your Online Choices, for broader opt-out options across advertising networks

You can also block or delete cookies at any time through your browser settings, though some parts of our website may not work as well if you do.

5. Sharing your information: We don't sell your personal information. We may share it with trusted trade partners who install our joinery on our behalf, service providers who host our website and handle our business email, Google and Meta as described above, and authorities where required by law.

6. Overseas storage: Some of the service providers we use, including Google and Meta, may store or process information on servers located outside Australia. By using our website, you acknowledge that your information may be handled in this way.

7. Data security: We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access. No method of storage or transmission over the internet is completely secure, but we work to keep your information safe. We keep personal information only as long as we need it for your project, warranty obligations and legal or tax requirements, then securely delete it.

8. Access, correction and opting out: You can ask us what personal information we hold about you, request a correction, or ask us to delete it, by contacting us using the details below. You can also opt out of receiving marketing messages from us at any time.

9. Children's privacy: Our website and services are intended for adults arranging joinery work for their homes or projects. We don't knowingly collect personal information from children.

10. This policy may be updated from time to time, including to reflect changes in the tools and services we use.

11. Contact us: If you have any questions about this policy, or how your information is handled, get in touch:

Dovetail Architectural Joinery
B/112-114 Wingfield Road (north), Wingfield SA 5013
info@dovetailarchitectural.com.au · 0409 098 594

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.